Frequently Asked Questions

Updated November 1, 2016

What is the Health and Wellness Center?
The Health and Wellness Center is an on-site center offering wellness services and primary care for state employees covered under the State of Indiana Health plan. Offering access to the high-quality care of Indiana University Health, the Health and Wellness Center is focused on prevention and wellness and provides a variety of services, including preventive care, wellness education, disease education and counseling, health coaching, behavioral health, immediate care, primary care, and other related services.

How much does it cost to use the Health and Wellness Center?
The cost of services and care at the Health and Wellness Center is comparable to fees charged at primary care physicians’ offices. It’s important to note that preventive care, health coaching and health and wellness education are available to eligible employees at no cost.

Where is the center located?
The Health and Wellness Center is located in downtown Indianapolis at the Indiana Government Center South, 402 W. Washington St., in Room W041.

When is the health center open?
The center is open Monday – Friday, 7:30 am to 3:30 pm.

Who staffs the Health and Wellness Center?
Primary care and wellness services are provided by qualified medical professionals employed by IU Health. The dedicated staff includes a board certified family practice physician who is supported by a team of health and wellness professionals.

How far in advance do I need to schedule an appointment?
While appointments are required at the Health and Wellness Center, same-day appointments, if available, can be scheduled. For an appointment, schedule online at www.investinyourhealthindiana.com/hawc/schedule-an-appointment/ or call 317.963.2035.

What should I bring to my appointment?
Please bring a photo ID and your insurance card to your appointment.

What services does the Health and Wellness Center offer?
With a focus on prevention and wellness, the Health and Wellness Center provides the following services:

Preventive care

Health coach

Immediate and primary care

Behavioral health

Individual therapy sessions related to:

Other services

I have a lab order from my primary care doctor. Can I have the lab tests completed at the Health and Wellness Center?
Yes. Bring the written lab order from your doctor, and the lab test samples can be obtained at the Health and Wellness Center. Please schedule an appointment to have lab tests done.

What if I visit the center and the doctor decides I needmedication?
When prescribed by the center’s providers, medications for common illnesses, such as upper respiratory infections, sinus infections, urinary tract infections and minor injuries, are available at the Health and Wellness Center. Patients must provide their medication card as proof of insurance, and payment must be made when the prescription is filled. If the medication prescribed by the provider is not in stock at the center, patients will be given a written prescription to be filled at their local retail pharmacy.

Tell me more about the health coaching. What is it and how can it help me?
Working with you to achieve your health goals, the Health and Wellness Center’s health coach provides the support you need to make lifestyle changes that lead to a healthier life. During individual or group sessions, the health coach will help you:

Can I bring my spouse and/or children to the Health and Wellness Center for care?
Yes, services at the Health and Wellness Center are available to State of Indiana employees and their dependents covered under the State of Indiana Health plan.

My spouse and I are both employed by the State and participate in the State health plan. Can we both use the Health and Wellness Center?
Yes. Since both of you are covered under the State of Indiana Health plan, you may use the Health and Wellness Center.

I plan on retiring soon. Can I still use the center?
As long as you continue coverage under the State of Indiana Health plan, you can use the Health and Wellness Center— even after retirement.

Will the Health and Wellness Center maintain my privacy?
Yes. The Health and Wellness Center is a physician practice of IU Health. Your privacy is protected, and the services provided are strictly confidential by law under the Health Insurance Portability and Accountability Act (HIPAA), as well as additional state and federal laws.

If I have secondary insurance through my spouse, will the IU Health and Wellness Center bill both of my insurances?
IU Health will only process claims in the Health and Wellness Center with the State of Indiana health plans through Anthem.  If you have secondary coverage you will need to submit that claim directly to your secondary carrier.

Will the Health and Wellness Center work with my doctor, if necessary?
Yes. If you sign a consent/release form, the health center staff will share appropriate information regarding your visit with your doctor(s). The doctor or nurse at the Health and Wellness Center may also wish to speak with your doctor(s) to ensure they are working collaboratively on a care plan that best meets your health needs.

What if I need to see someone when the Health and Wellness Center is closed?
If you have a medical emergency, dial 911 or go to the nearest emergency room or urgent care center, if appropriate. For other after-hours medical needs, you may call the 24-hour Nurse Line at 888.279.5449.

If you have questions about the Health and Wellness Center or need more information, please call the center directly at 317.963.2035.