Frequently Asked Questions

Wellness Rewards Program

Get rewarded for what matters! Employees and spouses eligible for the ActiveHealth program can each earn up to $500 in rewards. All you (and your covered spouse) have to do is complete wellness activities that make a real difference to your health.

Below are answers to common questions about ActiveHealth and the Wellness Rewards Program.

Wellness Rewards Program FAQs

Who is eligible to participate in the ActiveHealth program? The ActiveHealth program is open to State of Indiana employees, spouses, and adult dependents enrolled in a State Personnel Department sponsored medical plan. Employees and spouses who participate in the ActiveHealth program can earn wellness rewards.

Why do I have to be a member of the health plan to participate? The ActiveHealth program is a coordinated benefit within the health plan; therefore, it is only available to employees, spouses, and adult dependents who are enrolled in a health plan sponsored by the State Personnel Department.

Who can earn wellness rewards? Employees and spouses that are eligible for the ActiveHealth program.

I am a new employee, can I participate? Yes, if you enroll in a health plan sponsored by the State Personnel Department. New employees are encouraged to begin participating in all wellness programs available to them. New employees typically have access to create an account 1-3 weeks after health plan coverage begins.

How do I create an ActiveHealth account? Go to www.myactivehealth.com/StateofIndiana and click on “Sign up for MyActiveHealth” at the bottom of the page. Enter your name as it appears on your insurance card, date of birth, and zip code.

If you get a message that says “Error. You are already registered with MyActiveHealth” you can use the Forgot Username or Password links to reset your information.

If you get a message that says “Error. We are unable to locate your information at this time.” either the information entered could not be matched, or ActiveHealth has not received your information yet. Verify that you have entered your information as it appears on your insurance card, and that it has been 1-3 weeks since your health plan coverage began. You can call the SPD Benefits Hotline at 877-248-0007 to verify your health plan coverage start date.

Do I need a new account with the changes made to Wellness Rewards for 2023? No. If you have created an ActiveHealth account in the past, you will continue to use that same username and login to access the new rewards.

Where do I go to login to the ActiveHealth Portal? Go to www.myactivehealth.com/StateofIndiana.

Is there an ActiveHealth app? Yes. You can get the app in the App Store or Google Play on your mobile device. If you have issues downloading the app, contact ActiveHealth Tech Support at (888) 588-8741, or email mobilesupport@aetna.com.

I have the ActiveHealth app, but it will not open on my phone. Make sure you’re using the latest version of the app. If you have an older version of the app, please download the updated version. If you are still experiencing issues, call ActiveHealth Tech Support at (888) 588-8741, or email mobilesupport@aetna.com.

I have the ActiveHealth app, but it will not open on my phone. Make sure you’re using the latest version of the app. If you have an older version of the app, please download the updated version. If you are still experiencing issues, call ActiveHealth Tech Support at (888) 588-8741, or email mobilesupport@aetna.com.

What rewards are available through the ActiveHealth program? Employees and spouses eligible for the ActiveHealth program can each choose from more than 25 activities to earn up to $500 in gift card rewards by completing preventive care screenings and wellness activities.

How can I see if I have earned a reward? The Rewards Center in your ActiveHealth portal shows all rewards you have earned. Log in to the ActiveHealth portal: www.myactivehealth.com/StateofIndiana.

Is there a way to earn a premium discount for 2024? No, the only rewards that can be earned in 2023 are gift cards. However, earners of the 2023 premium discount not only keep their discount this year, covered employees and spouses can each earn $500 in gift card rewards.

This means that this year, employees who combine both the premium discount and the gift card rewards will be able to earn the largest amount in wellness rewards ever.

What will the 2024 health plan premiums be?
Health plan rates for the next year aren’t determined until Open Enrollment. Look for information on 2024 health plan options and rates in November.

Will the non-tobacco discount still be offered in 2024?
The non-tobacco use incentive is part of the health plan rates. Any options for a non-tobacco use incentive in 2024 will be announced at Open Enrollment. Look for information on 2024 health plan options and rates in November.

Do activities completed in 2022 count toward 2023 rewards?
Only activities completed in 2023 are eligible for rewards.

Can I complete activities on state time? While you cannot complete activities on state time, you are encouraged to work with your manager to use the WHOLE policy in order to flex time to complete rewardable wellness activities.

Who can earn gift card rewards? Employees and spouses who are eligible for the ActiveHealth program. To be eligible for ActiveHealth, you must be enrolled in a State Personnel Department sponsored medical plan.

What activities earn gift cards? In 2023, you can choose from more than 25 wellness activities to earn gift card rewards. This helpful chart summarizes the rewardable activities. Visit your ActiveHealth Rewards center to see full details on each activity by logging in at www.myactivehealth.com/StateofIndiana.

Is there a deadline to earn and redeem gift cards? Yes. All gift cards must be earned and redeemed by December 31, 2023. Keep in mind many activities have processing time that impacts how quickly the reward is shown as earned in the ActiveHealth portal. Please see the details included for each reward in the ActiveHealth Rewards Center for estimated processing times specific to each reward Rewards must be show earned in the portal by December 31, 2023 to be redeemable.

I completed an activity, but the reward does not show earned yet. What is going on? You may be checking too soon. Review the reward details in the ActiveHealth Rewards Center for estimated processing times specific to each reward. Processing time allows for review and verification to ensure reward requirements are completed. If it is outside the listed processing time, contact ActiveHealth customer service at (855) 202-4219.

Can my dependents earn gift cards? No. While covered adult dependents can participate in the ActiveHealth program, they are unable to earn gift cards.

Will the gift cards be taxed? Yes, gift cards are taxable income based on IRS regulations. The value of the gift card will be included in your gross wages with a description of “Wellness Reward” on a paycheck following the redemption of the gift card.

What is the difference between earning and redeeming a gift card? An earned gift card means that you have completed an eligible activity and you are eligible to receive a gift card. A redeemed gift card means you have logged in to the ActiveHealth portal and used Rewards Center to select a retailer to receive your gift card.

How do I redeem my gift cards? Gift cards can be redeemed in the ActiveHealth portal in the Rewards Center. The confirmation email will come from stateofindianareward@blackhawkrewards.com. The gift card code email will come from yourdigitalreward@blackhawkrewards.com.

Do I have to earn a minimum amount before I can redeem a gift card? Yes, you need to earn at least $50 to redeem your first gift card. Gift cards are available in $50 increments up to the $500 maximum reward.

Is there a limit to the number of gift cards I can redeem? Yes, a limit of 10 gift cards can be redeemed per person per program year.

Who do I contact if I lost or did not receive my gift card? Call ActiveHealth’s technical assistance center (TAC) gift card support line at (800) 491-2435 for lost or missing gift cards.

Preventive Care Activities

What is the wellness reward for completing an annual physical? Employees and spouses eligible for the ActiveHealth program can earn $200 for completing an annual physical with lab work and submitting the Annual Physical Results Form to ActiveHealth.

How long does it take for the activity to show as completed in the ActiveHealth Rewards Center? This activity will show as completed within four weeks of your Annual Physical Results Form being submitted to ActiveHealth and accepted for processing. To be accepted for processing, forms must be legible and fully completed including all required values and required signatures.

What is an annual physical? It is an annual visit with your health care provider to assess your current health, identify any necessary preventive care, and review health changes over time.

What should I expect at an annual physical? At your annual physical, your provider will review your family and medical history, check your vital signs, order lab testing, and discuss lifestyle habits. Your provider will answer your health-related questions and offer guidance to improve your overall health and wellbeing.

How do I prepare for an annual physical? Create a list of all medications you currently take, including over-the-counter drugs and supplements. Include a list of any symptoms or pain you are experiencing and any questions you would like answered.

How do I find an in-network provider for an annual physical? The Anthem Health Guide team can help you find an in-network provider by calling 877-814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Health Guide chat option.

Why is an annual physical important? Your annual physical allows you to spend quality time with a provider to ask health-related questions, catch minor issues before they become problematic (e.g., cancers, heart disease, infections), and offers guidance to improve your overall health and well-being.

What is the deadline for earning the annual physical reward? The activity must show as completed in the ActiveHealth Rewards Center by Dec. 31, 2023 to earn the reward. All gift cards must be redeemed by Dec. 31, 2023. Keep in mind processing time is up to four weeks from the date the form is accepted to when the activity is shown as completed in the ActiveHealth portal.

Can my employer see this information? No. The annual physical is private and confidential. Your privacy is important to the State Personnel Department and to ActiveHealth.

How much does the annual physical cost? Preventive care is not subject to deductible or co-insurance. An annual physical is considered preventive care so there is no charge to you. Keep in mind providers are required to bill for all services provided during an appointment. If non-preventive care is provided at the same time as the annual physical, there could be out of pocket costs.

How do I get the reward for completing an annual physical? When you call to schedule your appointment, make sure to mention the lab values required on the  Annual Physical Results Form. Print the Annual Physical Results Form and take it with you to your appointment. You fill out Section 1. Make sure you enter your name as it appears on your insurance card. Your provider fills out and signs Section 2.

Submit the completed form to ActiveHealth by fax or secure upload in the ActiveHealth portal. You will receive a confirmation when the form has been accepted. The activity will show as completed in the ActiveHealth Rewards Center once your form is processed. Form processing takes up to four weeks from the date your form is accepted. If you fax the form, keep your fax confirmation until the activity is shown as completed in the ActiveHealth portal.

Can I complete my annual physical at the CVS MinuteClinic? Yes, you can have your annual physical at a CVS MinuteClinic just like you would with any other in-network provider. Take your insurance card and the Annual Physical Results Form to your MinuteClinic appointment.

Where is the Annual Physical Results Form for the annual physical? The Annual Physical Results Form is linked in the activity information in the ActiveHealth Rewards Center or can be downloaded here.

What is the wellness reward for completing a cancer screening? Employees and spouses eligible for the ActiveHealth program can earn $50 for each cancer screening completed in 2023. Rewardable cancer screenings are breast cancer, cervical cancer, colon cancer, and prostate cancer.

How long does it take for the Cancer Screening activity to show as completed in the ActiveHealth Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem. The activity will show as completed within two weeks of your claim being processed by Anthem.

What cancer screenings are rewardable? Breast cancer, cervical cancer, colon cancer, and prostate cancer screenings are rewardable activities in 2023.

Who should get a cancer screening? Talk to your primary care provider to see which screenings are right for you. You can also visit health.gov/myhealthfinder to learn what screenings may be right for you.

Why are cancer screenings important? Early detection of cancer increases treatment options and odds of remission.

How do I find an in-network provider for a cancer screening? The Anthem Health Guide team can help you find an in-network provider by calling (877) 814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Health Guide chat option. You can also visit www.anthem.com/find-care to search for providers in your area.

What is the deadline for earning the cancer screening rewards? The activity must show as completed in the ActiveHealth Rewards Center by Dec. 31, 2023 to earn the reward. Only screenings completed in 2023 are eligible for rewards. All gift cards must be redeemed by December 31, 2023. Keep in mind the cancer screening rewards are considered earned when the activity is shown as completed in the ActiveHealth portal.

Can my employer see this information? No. The cancer screening information is private and confidential. Your privacy is important to the State Personnel Department and to ActiveHealth.

How much does a cancer screening cost? Preventive care is not subject to deductible or co-insurance. If your cancer screening is considered preventive care, there will be no charge to you. If your cancer screening is considered diagnostic care, then you may incur charges for the screening. Call Anthem at 877-814-9709 if you have questions.

Some of the cancer screenings aren’t appropriate for me. Are there activities I can complete instead to earn those reward dollars? We understand that not all screenings are right for everyone, and not all are recommended to be done annually. This is why there are lots of activity options to earn the $500 in gift card rewards.

How do I report that I’ve received a cancer screening? You do not need to report anything. The activity will show as completed within two weeks of your claim being processed by Anthem.

If you did not use your State Personnel Department sponsored health plan when receiving your screening, you will need to follow the Missing Preventive Services Form instructions. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the activity tile for the screening that is missing.

Why isn’t my reward for my cancer screening showing in the ActiveHealth portal? You may be checking too soon. Cancer screening rewards are automatically completed within two weeks of your claim being processed by Anthem. Once you can see your claim has been processed at Anthem.com, expect to see your reward in ActiveHealth within two weeks.

Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of your cancer screening and Anthem still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the activity tile for the screening that is missing. Documentation will not be processed unless it has been four weeks since the date of your service.

If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.

How do I know if Anthem has processed my claim? Log in to your Anthem.com account or Sydney app to view your processed claims. You can also call Anthem at 877-814- 9709.

When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.

Each Missing Preventive Service Form and accompanying documentation is reviewed by ActiveHealth. Forms will not be processed unless one of the two situations listed above are met.

Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the activity tile for the screening that is missing.

What is the wellness reward for completing a dental cleaning? Employees and spouses eligible for the ActiveHealth program earn $50 for completing a dental cleaning.

How long does it take for the Dental Cleaning activity to show as completed in the ActiveHealth Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem. The activity will show as earned within two weeks of your claim being processed by Anthem.

What is a dental cleaning? A dental cleaning includes an exam by a dentist and scaling and polishing your teeth to remove any plaque and tartar build up. It is an important part of maintaining oral health. Dental cleanings should be completed every six months.

Who should get a dental cleaning? It is recommended that all adults have a dental cleaning with exam every six months.

Why is a dental cleaning important? Getting regular dental cleanings can help find early warning signs of health problems and prevent dental problems.

How do I find an in-network dentist? The Anthem Health Guide team can help you find an in-network provider by calling 877- 814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Health Guide chat option. You can also visit www.anthem.com/find-care to search for providers in your area.

What is the deadline for earning the dental cleaning reward? The activity must show as completed in the ActiveHealth Rewards Center by Dec. 31, 2023 to earn the reward. Only dental cleanings completed in 2023 are eligible for rewards. All gift cards must be redeemed by December 31, 2023. Keep in mind the reward is considered earned when the activity is shown as completed in the ActiveHealth portal.

How much does the dental cleaning cost? The State Personnel Department dental plan covers two dental cleanings at 100% per calendar year. There are no out-of-pocket costs when you see an in-network dentist for an exam with cleaning.

How do I report that I’ve received a dental cleaning? If you used your State Personnel Department sponsored dental insurance when receiving your dental cleaning, you do not need to report anything. The activity will show as completed within two weeks of your claim being processed by Anthem.

If your claim was paid by other insurance, or your provider has not submitted a claim within four weeks, you can use the Missing Preventive Service Form to provide documentation and get your reward. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the Dental Exam and Cleaning activity tile. Acceptable documentation includes an EOB (explanation of benefits), invoice, or statement from the dental office.

Why isn’t my reward for my dental cleaning showing in the ActiveHealth portal? You may be checking too soon. Dental cleaning rewards are automatically completed within two weeks of your claim being processed by Anthem. Once you can see your claim has been processed at Anthem.com, expect to see your reward in ActiveHealth within two weeks.

Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of your dental cleaning and Anthem still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the activity tile for the screening that is missing. Documentation will not be processed unless it has been four weeks since the date of your service.

If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.

What documentation do I have to submit to earn the cancer screenings, dental cleaning and vision exam rewards? In most cases, you don’t have to submit anything. When you use your state employee insurance for these services, your provider files a claim with Anthem. Once Anthem processes that claim, Anthem lets ActiveHealth know what preventive care services you’ve completed. Your activity is automatically completed in the ActiveHealth Rewards Center. You can expect to see your reward within four weeks of your completed service.

If your claim was paid by other insurance, or your provider has not submitted a claim within 30 days, check out the ActiveHealth Rewards Center to see how you can provide documentation to get your reward.

How do I know if Anthem has processed my claim? Log in to your Anthem.com account or Sydney app to view your processed claims. You can also call Anthem at 877-814- 9709.

When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.

Each Missing Preventive Service Form and accompanying documentation is reviewed by ActiveHealth. Forms will not be processed unless one of the two situations listed above are met.

Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the activity tile for the screening that is missing.

What is the wellness reward for completing an eye exam? Employees and spouses eligible for the ActiveHealth program earn a $50 gift card for completing an eye exam.

How long does it take for the Eye Exam activity to show as completed in the ActiveHealth Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem. The activity will show as completed within two weeks of your claim being processed by Anthem.

What is an eye exam? An eye exam involves a series of tests to evaluate your vision and check for eye diseases. It is recommended that all adults complete an eye exam each year.

Who should get an eye exam? It is recommended that all adults complete an eye exam annually.

Why is an eye exam important? An eye exam can help detect eye problems at their earliest stage when they are most treatable.

How do I find an in-network vision provider? The Anthem Health Guide team can help you find an in-network provider by calling 877- 814-9709. The Anthem app, called Sydney, also has a provider search tool and an Anthem Health Guide chat option. You can also visit www.anthem.com/find-care to search for providers in your area.

What is the deadline for earning the eye exam reward? The activity must show as completed in the ActiveHealth Rewards Center by Dec. 31, 2023 to earn the reward. Only screenings completed in 2023 are eligible for rewards. All gift cards must be redeemed by December 31, 2023. Keep in mind the eye exam reward is considered earned when the activity is shown as completed in the ActiveHealth portal.

How much does an eye exam cost? If you go to an in-network provider, there is a $10 copay. If you choose an out-of-network provider, there is a $35 copay.

How do I report that I’ve received an eye exam? If you used your State Personnel Department sponsored vision insurance when receiving your eye exam, you do not need to report anything. The activity will show as completed within two weeks of your claim being processed by Anthem.

If your claim was paid by other insurance, or your provider has not submitted a claim within four weeks, you can use the Missing Preventive Service Form to provide documentation and get your reward. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the Eye Exam activity tile. Acceptable documentation includes an EOB (explanation of benefits), invoice, or statement from the provider.

Why isn’t my reward for my dental cleaning showing in the ActiveHealth portal? You may be checking too soon. Dental cleaning rewards are automatically completed within two weeks of your claim being processed by Anthem. Once you can see your claim has been processed at Anthem.com, expect to see your reward in ActiveHealth within two weeks.

Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of your dental cleaning and Anthem still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the activity tile for the screening that is missing. Documentation will not be processed unless it has been four weeks since the date of your service.

If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.

What documentation do I have to submit to earn the cancer screenings, dental cleaning and vision exam rewards? In most cases, you don’t have to submit anything. When you use your state employee insurance for these services, your provider files a claim with Anthem. Once Anthem processes that claim, Anthem lets ActiveHealth know what preventive care services you’ve completed. Your activity is automatically completed in the ActiveHealth Rewards Center. You can expect to see your reward within four weeks of your completed service.

If your claim was paid by other insurance, or your provider has not submitted a claim within 30 days, check out the ActiveHealth Rewards Center to see how you can provide documentation to get your reward.

How do I know if Anthem has processed my claim? Log in to your Anthem.com account or Sydney app to view your processed claims. You can also call Anthem at 877-814- 9709.

When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.

Each Missing Preventive Service Form and accompanying documentation is reviewed by ActiveHealth. Forms will not be processed unless one of the two situations listed above are met.

Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the activity tile for the screening that is missing.

What is the wellness reward for receiving a vaccine? Employees and spouses eligible for the ActiveHealth program can earn $25 for each rewardable vaccine received in 2023, up to $100.

How long does it take for the Vaccines activity to show as completed in the ActiveHealth Rewards Center? This activity is completed based on your provider submitting a claim for the service to Anthem or CVS/Caremark. The activity will show as earned within two weeks of your claim being processed by Anthem or CVS/Caremark.

What vaccines are rewardable? COVID-19, flu, hepatitis A and B, HPV, measles, mumps and rubella (MMR), meningitis, pneumonia, chickenpox, shingles, diphtheria, tetanus, and pertussis (whooping cough) are all rewardable vaccines in 2023.

Who should get a vaccine? Check with your provider to see which vaccines are right for you. You can review vaccine guidelines published by the Centers for Disease Control and Prevention (CDC) at www.cdc.gov/vaccines/schedules/index.html or visit https://health.gov/myhealthfinder to see all preventive care recommended for you.

Why are vaccines important? Receiving vaccines is the best way to prevent illness.

Where do I go to get a vaccine? You can get a vaccine at a pharmacy, your provider’s office, or your county health department.

What is the deadline for earning the vaccine rewards? The activity must show as completed in the ActiveHealth Rewards Center by Dec. 31, 2023 to earn the reward. Only vaccines received in 2023 are eligible for rewards. All gift cards must be redeemed by December 31, 2023. Keep in mind vaccines rewards are considered earned when the activity is shown as completed in the ActiveHealth portal.

How much does a vaccine cost? There is no cost to you. Preventive vaccines are not subject to deductible or co-insurance.

Some of the vaccines aren’t appropriate for me. Are there activities I can complete instead to earn those reward dollars? We understand that not all vaccines are right for everyone, and not all are recommended to be done annually. This is why there are lots of activity options to earn the $500 in gift card rewards.

How do I report that I’ve received a vaccine? You do not need to report anything. The activity will show as completed within two weeks of your claim being processed by Anthem or CVS/Caremark.

If you did not use your State Personnel Department sponsored health plan when receiving your vaccine, you will need to follow the Missing Preventive Services Form instructions. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the Vaccines activity tile.

Why isn’t my reward for my vaccine showing in the ActiveHealth portal? You may be checking too soon. Vaccine rewards are automatically completed within two weeks of your claim being processed by Anthem or CVS/Caremark. Once you can see your claim has been processed at Anthem.com or Caremark.com, expect to see your reward in ActiveHealth within two weeks.

Although uncommon, sometimes providers do not submit claims right away, or there is a problem with the way a claim was filed. If you’ve waited more than four weeks from the date of vaccine and Anthem or CVS/Caremark still hasn’t processed the claim, you can use the Missing Preventive Care Service process to submit documentation. You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the Vaccines activity tile. Documentation will not be processed unless it has been four weeks since the date of your service.

If you did not use your State Personnel Department sponsored insurance when receiving the service, you can use the same Missing Preventive Care Service process.

How do I know if Anthem or CVS/Caremark has processed my claim? Log in to your Anthem.com account or your Caremark.com account to view your processed claims. You can also call Anthem at 877-814-9709, or Caremark at 866-234-6869.

When should I use the Missing Preventive Service Form? The Missing Preventive Services Form should be used in the following situations:
1. The claim was processed by a non-SPD insurance plan (for example, VA Health Benefits, or a free community health clinic); or
2. It has been four weeks since the date you received the service and Anthem has not yet processed the claim.

Each Missing Preventive Service Form and accompanying documentation is reviewed by ActiveHealth. Forms will not be processed unless one of the two situations listed above are met.

Where can I find the Missing Preventive Services Form? You can find the instructions and a link to the online form in the ActiveHealth Rewards Center in the Vaccines activity tile.

ActiveHealth Activities

What is the wellness reward for completing a Health Assessment? Employees and spouses eligible for the ActiveHealth program can earn $25 for completing a health assessment through ActiveHealth.

How long does it take for the Health Assessment activity to show as completed in the ActiveHealth Rewards Center? This activity will show as completed as soon as you submit your health assessment.

What is a health assessment? A health assessment is a private and confidential questionnaire to check in on your general health and well-being. The questions are about topics like your weight, eating habits, physical activity, managing health conditions and stress.

Why is a health assessment important? Taking the health assessment is a great way to see where you are and find areas that need some work. The Health Assessment provides an easy-to-understand report so you can take action. It is a great tool to help you set personal goals and if you participate in health coaching, gives the health coach a good picture of where you are today on your journey to better health.

What is the deadline for earning the health assessment reward? The activity must show as completed in the ActiveHealth Rewards Center by Dec. 31, 2023 to earn the reward. All gift cards must be redeemed by December 31, 2023.

Can my employer see this information?No. The health assessment is private and confidential.  Your privacy is important to the State Personnel Department and to ActiveHealth.

Do I need lab results to complete the health assessment? No. You only need to know your height and weight.  If you know your blood pressure, blood glucose and cholesterol results, you can enter them to get a clearer picture of your overall health, but you do not need these measurements to complete your health assessment.
What is the wellness reward for completing individual health coaching? Employees and spouses eligible for the ActiveHealth program can earn $20 for each individual health coaching session completed with ActiveHealth in 2023, up to max of $100. You can continue to work with your coach beyond the rewardable sessions. You have access to unlimited health coaching so keep going until you’ve met your goals.

How long does it take for an Individual Health Coaching session to show as completed in the ActiveHealth Rewards Center? Sessions will show as completed within 48 hours of your completed session. If it has been longer than 48 hours, please contact ActiveHealth customer service at 855-202-4219.

What is health coaching? You meet one-on-one with a coach, in person or through a virtual visit. Your health coach will work with you to create a personalized plan. Health coaching sessions take an average of 20 to 30 minutes and are scheduled every two to four weeks depending on the individual’s needs.

How can health coaching help me? Health coaching gives you access to qualified professionals that help you create a custom plan to meet your health goals. Coaches are ready to provide expert advice on exercise, diet, weight loss, sleep, mindfulness and more. Your health coach can answer your questions and be a great accountability partner. You control how often you want to check-in and have access to as many sessions as you need.

Who should participate in health coaching? Everyone can benefit from the expert advice and accountability that a health coach can provide.

What type of credentials and certifications do the health coaches have? ActiveHealth’s team of health coaches is made up of qualified professionals like Certified Diabetes Educators, Registered Nurses, Registered Dieticians, Nutritionists, Certified Health Educators, and Exercise Physiologists.

How do I schedule a Health Coaching appointment?
  • Health coaches are available Monday through Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 2 p.m. ET, by appointment. To schedule an appointment, call (855) 202-4219.
  • Check with your human resources department to see if onsite health coaching is available at your work location. These appointments are scheduled through work site sign-ups.
  • Employees working in the Indiana Government Center can schedule with the onsite health coach Jackie Williams by calling (855) 202-4219 and requesting her by name. Jackie is located in the Government Center Clinic located in the basement of the South Building near the tunnel entrance to the Washington Street parking garage. Learn more about the Government Center Clinic.

What should I do to prepare for my health coaching appointment?
  1. Think about what you want to work on first. Some examples are:
    • Reaching or maintaining a healthy weight
    • Increasing your amount of physical activity or fitness level
    • Improving your overall diet
    • Getting better sleep
    • Managing your stress
    • Quitting tobacco products
    • Reducing your risk factors for developing diabetes, high blood pressure, or high cholesterol
  2. Be open minded and make a list of reasons why you want to make a change.
  3. Think about where you want to end up. Your coach will help you set realistic, achievable and measurable goals. Having short-term and long-term goals will help keep you on track.
  4. Not sure where to start? Complete the health assessment in the ActiveHealth portal to get a report that highlights areas to focus on.

Are health coaching services available for the deaf and hard of hearing? Yes, through the 711 or Telecommunications Relay Service (TRS). Call 711 and TRS will facilitate the call with ActiveHealth at (855) 202-4219.

Where can I see when my next appointment with my health coach is? Coaching appointments can be found in the ActiveHealth portal under the “Coaching” menu. Click on the “My Coaching” button to see your upcoming appointments. Please be patient as it may take a moment to load your information.

How do I make sure I have not blocked ActiveHealth's phone number? ActiveHealth coaches may call from an 800 or 855 number. Most frequently the calls will come from (800) 778-8385 or (855) 202-4219.

iPhone
  • Go to Settings
  • Select Phone (green icon near messages)
  • Go to Blocked Contacts
  • All blocked numbers will appear
  • Swipe right on the phone number you wish to unblock and click Unblock
Samsung
  • Open the Phone app
  • Tap ⁝ at the top of the screen
  • Go to Settings
  • Go to Block Numbers
  • Tap the - next to the number you wish to unblock
Google, Motorola, OnePlus, Lenovo
  • Open the Phone app
  • Go to Settings
  • Go to Blocked Numbers or Call Blocking.
  • Tap Unblock or the X next to the number you wish to unblock
What is the wellness reward for completing group coaching? Employees and spouses eligible for the ActiveHealth program can earn $5 for each group coaching session completed with ActiveHealth in 2023, up to max of $25. You can continue group coaching beyond the rewardable sessions. You have access to unlimited group coaching so keep going until you’ve met your goals.

How long does it take for a Group Coaching session to show as completed in the ActiveHealth Rewards Center? Sessions will show as completed within 5 days of your completed session. If it has been longer than 5 days, please contact ActiveHealth customer service at 855-202-4219.

What is group coaching? ActiveHealth coaches facilitate virtual interactive group sessions on specific health topics through Webex. Group coaching series consist of 4 to 6 weekly sessions. Each session lasts 30 minutes.

How do I get started with group coaching? Log in to the ActiveHealth portal and click on Coaching. Look for the “Join Group Coaching” heading. Select the topic that is right for you and click “Let’s Go” to register. You will receive a link in your email that you can use to join the sessions, or you can join from the ActiveHealth portal.

How does group coaching work? Join the group coaching session by clicking the link in the registration email you received, or through the coaching tab in the ActiveHealth portal. As the coach presents the content, there are opportunities for the group coaching participants to provide feedback to the group and ask questions through a private chat that only the coach can see. The coach then shares the feedback and answers the questions that are received with the group. This protects your privacy and allows the group to learn from each other.

Do I have to attend the group coaching session through Webex to earn the reward? Yes. Group coaching sessions include a video presentation along with the information provided by the coach. If you have questions regarding this, please call ActiveHealth at 855-202-4219.

Where can I find the schedule of group coaching sessions for 2023? A schedule of group coaching sessions can be found on the “Coaching” page of your ActiveHealth portal.

How do I sign up for group coaching? Click “Let’s go” for the group coaching topic you are interested in. Next, select the session time/date that fits your schedule.

Can I complete sessions from different group coaching topic series to earn the reward? Yes. You will receive $5 for the first five group coaching sessions you complete regardless of the series. You can continue group coaching beyond the rewardable sessions. There is no limit to the number of group coaching series you are able to participate in throughout the year; however, you can only be enrolled in one group coaching series at a time.

What is the wellness reward for completing Commit to Quit Tobacco Coaching? Employees and spouses eligible for the ActiveHealth program can earn $100 for completing the eight session Quit Tobacco coaching program through ActiveHealth in 2023. You must complete the entire 8 session program to earn the reward.

How long does it take for the Quit Tobacco Coaching activity to show as completed in the ActiveHealth Rewards Center? The activity will show as completed within 48 hours of your eighth completed session. If it has been longer than 48 hours, please contact ActiveHealth customer service at 855-202-4219.

What is Commit to Quit Tobacco Coaching program? The Commit to Quit Tobacco program is an eight-week coaching program designed to give you the tools you need to quit using tobacco products. You can continue to work with your coach beyond the rewardable sessions. You have access to unlimited coaching so keep going until you’ve met your goals.

Who should complete the Commit to Quit Tobacco Coaching program? The Commit to Quit Tobacco program is designed for individuals that are working on quitting or reducing tobacco use. The sessions are based on how much tobacco is being used, and triggers for use. Individual or group coaching would be a better fit for those that are not tobacco users.

How do I start Commit to Quit Tobacco Coaching? Call ActiveHealth at 855-202-4219 to enroll in the Commit to Quit Tobacco Coaching.

Do I need to complete all eight sessions to earn the $100 wellness reward? Yes.

What is the wellness reward for completing the Health Education (Earn 3,000 Hearts) activity? Employees and spouses eligible for the ActiveHealth program can earn $10 for completing the Health Education (Earn 3,000 Hearts) activity in 2023

How long does it take for the Health Education (Earn 3,000 Hearts) activity to show as completed in the ActiveHealth Rewards Center? This activity will show as completed as soon as you hit 3,000 hearts in the ActiveHealth portal.

How do I start working on Health Education? Log in to the ActiveHealth portal and start earning hearts for completing your health assessment, health education modules, health goals and challenges. Go to Coaching and select Digital Coaching to start earning health goal hearts. Go to Coaching and select Your Health Education to start earning health education module hearts.

Are there limits to how many hearts I can earn in a week? The number of hearts you can earn each week is limited to 800 for health education modules and 840 for health goals. Hearts are also awarded through challenges by joining and completing a challenge; answering trivia and reaching challenge milestones; and participating in the challenge group chat. A new heart earning week starts each Sunday.

How do I earn hearts through health goals? Go to Coaching and select Digital Coaching to start earning health goal hearts. You will be asked a series of questions to help set a health goal. You are then given quick daily activities to complete to help you meet that goal. Completing the daily activities earns you hearts up to a daily max of 120 hearts.

How do I earn hearts through health education modules? Go to Coaching and select Your Health Education to start earning health education module hearts. Browse the categories and click on a topic that interests you. Complete all the activities in that topic to earn 100 hearts up to a weekly max of 800 hearts.

How do I know what level I am on and how many hearts I have earned? The ActiveHealth homepage displays your level and total hearts earned in the top right portion of the webpage. You may need to refresh the page if you’ve just earned more hearts.

What is the wellness reward for completing Physical Activity Tracking? Employees and spouses eligible for the ActiveHealth program can earn $10 for every 50 days at the goal activity level tracked by a device synced to the ActiveHealth portal in 2023, up to max of $50. The goal activity level is either 10,000 steps or 30 active minutes. Any day that meets one of these criteria counts towards the reward.

How long does it take for the Physical Activity Tracking activity to show as completed in the ActiveHealth Rewards Center? This activity will show as completed as soon as the tracker data showing the 50th, 100th, 150th, or 200th day is received by ActiveHealth. You can verify what tracker data has been received by ActiveHealth on the ActiveHealth portal’s homepage.

How do I start tracking physical activity? Log in to the ActiveHealth portal and connect your device in the Tracker section on the homepage. Only data from a device connected to your ActiveHealth portal will count towards the completion of this activity. It is important to connect your device right away because only data tracked starting with your device connection date will sync to the ActiveHealth portal.

Do I have to use a fitness tracker for steps and/or active minutes to count towards the rewards? Yes. You must connect a fitness device to the ActiveHealth platform to earn the reward for physical activity tracking.

Will I be provided with a fitness tracker? The State of Indiana will not be providing devices; however, there are free apps, like RunKeeper, that will sync with ActiveHealth.

When I connect my fitness tracker, will all of my steps for the year sync? No. Only data from the day you connect your device and going forward will sync to your account.

What fitness trackers can I use? Please visit https://www.myactivehealth.com/StateofIndiana for a list of compatible devices and apps.

I don’t see Apple Health listed in the ActiveHealth portal, can I use Apple Health? Yes, the Apple Health app is compatible with ActiveHealth. The Apple Health app must be synced using the ActiveHealth mobile app. View the step guide for instructions on how to connect.

Who should I contact if I have problems connecting or syncing my fitness device? If you are having issues connecting or syncing your fitness device to the ActiveHealth portal, please call ActiveHealth Customer Service at 855-202-4219.

How are minutes of physical activity determined? Physical activity minutes are determined by the manufacturer of the app or device you are using to track your activity. A moderate to intense level of activity is required to count as an active minute.

What is the wellness reward for participating in a Team Challenge? Employees and spouses eligible for the ActiveHealth program can earn $10 by participating in Team Challenges through the ActiveHealth portal in 2023, up to max of $20.

How long does it take for the Team Challenge activity to show as completed in the ActiveHealth Rewards Center? This activity will show as completed as soon as you participate in the Team Challenge.

What are team challenges? Team challenges are created by ActiveHealth. Agencies will compete as a team against other state agencies.

How do I get started with team challenges? When a team challenge is available you will join the challenge through your ActiveHealth portal.

When will Team Challenges be available? The first team challenge is scheduled for March 2023.

What is the wellness reward for completing Wellness Learning Activities? Employees and spouses eligible for the ActiveHealth program can earn $5 for each wellness learning activity completed in 2023, up to the max of $10.

How long does it take for a Wellness Learning Activity to show as completed in the ActiveHealth Rewards Center? The activity will show as completed as soon as you submit the name and completion date of the rewardable wellness learning activity through the ActiveHealth Rewards Center.

What Wellness Learning Activities count for this reward? Rewardable activities include: attending ActiveHealth’s Monthly Wellness webinar, ActiveHealth Lunch and Learn presentations, ActiveHealth Learning Labs, ActiveHealth onsite presentations at your worksite, and activities coordinated by your work location’s wellness champion. The Maximize Your Program webinar does not count for this reward since it is its own rewardable activity.

How do I report that I’ve completed a rewardable Wellness Learning Activities? Log in to the ActiveHealth portal and find the Wellness Learning Activities tile in the Rewards Center. You will enter the name and date of the learning activity and then click Save.

Anthem Activities

What is the wellness reward for participating in the Building Healthy Families Program? Employees and spouses eligible for the ActiveHealth program can earn $15 for each completed pregnancy assessment in the program in 2023, up to a max of $45.

How long does it take for the activity to show as completed in the ActiveHealth Rewards Center? Your activity will show as completed within five weeks of your completed assessment. Anthem sends a file at the end of the month to ActiveHealth that is used to complete the activity.

What is Anthem’s Building Healthy Families Program? Anthem’s Building Healthy Families Program connects you with live health coaches, interactive health trackers, and personalized content to support pregnancy.

What Building Healthy Families activities count for this reward? The rewardable activities are nurse case manager assessments during pregnancy.

How do I get started with Anthem’s Building Healthy Families Program? Call Anthem at 877-814-9709, or you can find the program on Anthem.com or by using the Sydney app.

What is the wellness reward for participating in the Total Health Total You Program? Employees and spouses eligible for the ActiveHealth program can earn $10 for each completed assessment in the program in 2023, up to a max of $50.

How long does it take for the activity to show as completed in the ActiveHealth Rewards Center? Your activity will show as completed within five weeks of your completed assessment. Anthem sends a file at the end of the month to ActiveHealth that is used to complete the activity.

What is Anthem’s Total Health Total You Program? Anthem’s Total Health Total You program gives you access to a team of clinicians to help you navigate any healthcare need.

What Total Health Total You activities count for this reward? The rewardable activities are the assessments completed by a clinician.

How do I get started with Anthem’s Total Health Total You program? Call Anthem at 877-814-9709, or you can find the program on anthem.com or by using the Sydney app.

What is the wellness reward for participating in a Diabetes Prevention Program? Employees and spouses eligible for the ActiveHealth program can earn $25 for each completed milestone in the program in 2023, up to a max of $100.

How long does it take for the activity to show as completed in the ActiveHealth Rewards Center? This activity is completed based on your provider submitting a claim for the milestone to Anthem.  The activity will show as earned within two weeks of your claim being processed by Anthem.

What is a Diabetes Prevention Program? A Diabetes Prevention Program is a lifestyle change program to help reduce the risk of developing type 2 diabetes.

Who should participate in a Diabetes Prevention Program? Individuals who have a body mass index (BMI) of 25 or higher, do not have type 1 or type 2 diabetes, are not pregnant, and have a diabetes risk factor such as a prediabetic range blood sugar result, previous diagnosis of gestational diabetes, or a family history of diabetes. You will take a Prediabetes Risk Survey prior to starting the program to ensure it is a good fit for you.

What Diabetes Prevention Program options are available to me? Anthem coordinates two programs that are free to health plan members: You can also get rewarded for participating in a community DPP. Some community DPPs are self-pay only and do not submit claims to insurance. If your community based DPP does not submit claims to insurance, you will need to upload a Community Based DPP Reward Form.

How do I get started with a Diabetes Prevention Program (DPP)? You can access Lark and LiveHealth Online Prevent Diabetes programs through anthem.com or the Sydney app. You can also call Anthem at (877) 814-9709 to get started. To find a local community DPP visit https://gis.in.gov/apps/isdh/DSME.

Build Your Knowledge Activities

What is the wellness reward for completing the Maximize Your Program webinar? Employees and spouses eligible for the ActiveHealth program can earn $15 for completing the Maximize Your Program webinar through ActiveHealth in 2023.

How long does it take for the Maximize Your Program webinar activity to show as completed in the ActiveHealth Rewards Center? This activity will show as completed within two weeks of attending the webinar. There could be delays if ActiveHealth is unable to match you in the system based on the information provided when you registered for the webinar.

What is the Maximize Your Program Webinar The Maximize Your Program webinar is the best way to learn about the new wellness rewards and get your questions answered. It is a 45 minute Webex presentation or may be offered in-person at your work site. There is a private chat feature to ask the presenter questions.

How do I register for a Maximize Your Program Webinar? Check this list of presentation options to find a time that works with your schedule. For virtual presentations, make sure to register with your date of birth and name as it is on your insurance card. Only ActiveHealth can see this registration information and it is used to find you in the ActiveHealth system so your activity can be marked as completed.

What is the wellness reward for completing the INPRS webinar? Employees and spouses eligible for the ActiveHealth program can earn $10 for attending an educational webinar with the Indiana Public Retirement System (INPRS) in 2023.

How long does it take for the Learn with INPRS Webinar activity to show as completed in the ActiveHealth Rewards Center? This activity will show as completed within two weeks of attending the webinar. There could be delays if ActiveHealth is unable to match you in the system based on the information provided when you registered for the webinar.

What is the Learn with INPRS activity? The Learn with INPRS activity is a webinar that covers retirement planning resources.

How do I register for a Learn with INPRS Webinar? Check this list of presentation options to find a time that works with your schedule. Make sure to register with your name as it is on your insurance card so you can be matched in ActiveHealth’s system, and the activity marked as completed.

What is the wellness reward for completing an Explore Physical Therapy webinar? Employees and spouses eligible for the ActiveHealth program can earn $5 for attending an educational webinar with physical therapy provider Tx:Team in 2023.

How long does it take for the Explore Physical Therapy activity to show as completed in the ActiveHealth Rewards Center? The activity will show as completed as soon as you submit the name and completion date of the webinar you attended through the ActiveHealth Rewards Center.

What is the Explore Physical Therapy activity? The explore physical therapy activity is a 30 minute webinar that covers the benefits of physical therapy and tips to prevent injuries.

How do I participate in the 30-minute physical therapy webinar? Find a list of upcoming webinars here or in your ActiveHealth Rewards Center.

What is the wellness reward for completing a scavenger hunt? Employees and spouses eligible for the ActiveHealth program can earn $5 for each scavenger hunt completed in 2023. There are two scavenger hunt options for a max reward of $10.

How long does it take for the scavenger hunt activity to show as completed in the ActiveHealth Rewards Center? The activity will show as completed as soon as you submit the answers to the scavenger hunt questions in the ActiveHealth Rewards Center.

What is the Invest In Your Health Scavenger Hunt? The Invest In Your Health scavenger hunt includes searching through the Invest In Your Health website to answer questions.

How do I complete the Invest In Your Health scavenger hunt? Go to the Invest In Your Health scavenger hunt tile in your ActiveHealth Rewards Center to see the questions. Search for the answers on InvestInYourHealthIndiana.com and enter them into the tile.

What is the Optum EAP Website Scavenger Hunt? The Optum EAP website scavenger hunt includes searching through the Optum EAP website to answer questions.

How do I complete the Optum EAP Website scavenger hunt? Go to Optum EAP website scavenger hunt tile in your ActiveHealth Rewards Center to see the questions. Search for the answers on liveandworkwell.com and enter them into the tile.


I still have questions, who can help me?

Call the Benefits Hotline at 1-877-248-0007 or email a Benefit Specialist at SPDBenefits@spd.in.gov. You can also call ActiveHealth at (855) 202-4219.