Employee Assistance Program

Contact Optum EAP

Phone: (800) 886-9747 (24/7 support) 

Website: liveandworkwell.com (Access code: Indiana)
Access all the Optum EAP online tools and resources.

Connect through the myLiveandworkwell app
Available in the App Store and Google Play. Log into the app and enter access code: Indiana.

Quarterly Virtual Overview Sessions

Optum conducts quarterly virtual EAP overview sessions on for State employees on the following dates at 2 p.m. (ET).  During the session, Optum will provide an overview of the EAP program, including the services offered and how to access them. They will also give a demo of the EAP website, liveandworkwell.com, where employees can find a variety of resources and support. There will also be time for questions.

What is the Optum Employee Assistance Program (EAP)?

The Optum EAP is a free service for all full-time state employees and those in their household and can be a beneficial tool to improve your overall well-being. You have 8 free face-to-face EAP counseling visits with a licensed therapist available per issue, per year. These tools and resources are available 24/7 and are completely confidential.

The goal of the EAP is to help you cope with the challenges happening in your life – whether it’s concerning financial issues, emotional well-being, addiction and recovery, or other life events, the Optum EAP services are available to you. When you call, you are paired with a clinical social worker, professional counselor, psychologist, or marriage and family therapist who best fits your needs and concerns.

Optum’s team of experienced consultants is available by phone or online 24/7 to provide help with a range of life concerns and stressors, including:

Videos to help you explore therapy

Getting started

To access the Optum EAP online resources, visit liveandworkwell.com. Once on the homepage, click the “Browse as a guest with a company access code” link and enter access code Indiana. Once you’ve logged in, you will have access to all the online tools and resources.

To connect via phone, call 1-800-886-9747. This will get you connected to a trained EAP representative. The representative will then help you find a provider that fits your specific situation and will even assist you in scheduling your initial appointment.

Download the Optum Assist app though the App Store or Google Play. Log into the app and enter access code: Indiana. Use it to learn about your EAP services, find providers for face-to-face counseling and get authorizations for your free visits. You can even connect with an EAP specialist instantly via the click-to-call and chat features.

Optum EAP Resources

Your privacy matters

Remember, your privacy is important to us. No one will know you’ve called EAP unless you give them permission in writing.*

*In accordance with federal and state law, and professional ethical standards.