ActiveHealth FAQs

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Who is eligible to participate in the ActiveHealth programs?
The ActiveHealth Management program is open to employees, spouses and adult dependents enrolled in a medical plan sponsored by the State Personnel Department.

Why do I have to be a member of the health plan to participate?
The ActiveHealth program is a coordinated benefit within our current health plans; therefore it is only available to employees, spouses, and dependents 18+ who are enrolled in one of our health plans. We do encourage every employee to seek a healthy lifestyle and there are other resources available to employees who are not covered by one of our health plans.

I am a new employee, can I participate?
Yes, if you enroll in a health plan sponsored by the Sate Personnel Department, new employees are encouraged to begin participating in all wellness programs available to them.

How do I login to ActiveHealth Management?
Visit If you have not already created an account, click on the Create an Account link, if you already have an account, enter your login information and click submit. If you have difficulties logging in or creating an account please call 855.202.4219.

How do I get the ActiveHealth app?
Open the App Store or Google Play on your mobile device. Search for he ActiveHealth app. Here is what it look like. Download the app and sign-in using the same user ID and password you created in the web portal. If you have questions about downloading the app you can email

I have ActiveHealth app, but it will not open on my phone.
Please confirm that you have the latest version of the ActiveHealth app, 1.15.0 or higher. If you have an older version of the app, please download the updated version. If you have version 1.15.0 or higher, please contact the ActiveHealth Mobile Tech Support team at (888) 588-8741 or email

How do I earn Silver Status?
Silver Status is a Go365 term and will not be used as a goal for 2019.

How do I earn the Premium Discount for 2020?
To earn the premium discount on your health plan for 2020, complete any of the following activities by September 30, 2019.

  1. Complete four coaching sessions (face-to-face or over the phone). Each session lasts around 30 minutes. For more information, log on to ActiveHealth, then select “Program Info” in the “welcome to MyActiveHealth!” box at the top of the page. Health Coaching is available 9 a.m. to 9 p.m. Monday through Friday and Saturdays 9 a.m. to 2 p.m. by appointment only.  Call 1-855-202-4219 to get started with a coach today!
  2. Reach Level 5 (which is 9,000 hearts) by participating in digital coaching, health education and health goals on the ActiveHealth Platform.
  3. Track 10,000 steps a day at least 75 days of the quarter, 2 out of 3 quarters, using a tracking device. Qualifying quarters are Jan. – March, April – June, and July – Sept.
  4. Complete 45 minutes of physical activity 3 days a week, at least 11 weeks of the quarter, 2 out of 3 quarters, using a tracking device. Qualifying quarters are Jan. – March, April – June, and July – Sept.

Note: If you have a family plan, both the employee and spouse must complete 1 of the above activities to earn a premium discount. If only the employee or only the spouse on a family plan completes an activity, no premium discount will be awarded.

Can I do a combination of the 4 activities to qualify for the premium discount?
To earn the premium discount you must fully complete at least one of the activities. You can do additional activities for your personal benefit.

If I complete a designated activity for the premium discount but my spouse does not, will I still receive a premium discount?
No, both covered employees and spouses must each fully complete 1 of the designated activities by September 30, 2019 to earn any amount of premium discount for 2020.

Does my spouse have to complete the same activity as me to be eligible for the premium discount?
No, covered employees and spouses can each individually complete any of the four designated activities.

How will deployment for active military service impact my eligibility for a premium discount on health care in the plan year following deployment?
If you continue on the state employee health plans during your or your spouse’s military deployment, you and your spouse, if applicable, will need to complete one of the requirements the same as active employees.  However, an individual deployed on active duty for 6 consecutive weeks or longer will be given credit for either 10,000 steps or 45 minutes of physical activity for each day that individual is deployed on active duty.

If you waive the State’s health coverage to go on Tricare during a plan year in which you or your spouse are deployed on active duty, you can still earn the incentive by providing documentation using a tracking device that you completed one of the following during the incentive period, which is 1/1/2019-09/30/2019 for the 2020 plan year:

An individual deployed on active duty for 6 consecutive weeks or longer will be given credit for either 10,000 steps or 45 minutes of physical activity for each day the individual is deployed on active duty.

Military orders showing the dates of your/your spouse’s deployment must be submitted before activity credit can be awarded for those dates. If credit for deployment dates does not cover the full activity requirement for eligibility, then deployed spouse must also provide evidence of required activity during other quarters. Submission of all documentation is required on the same schedule as required by active employees to be eligible for a premium incentive in the next plan year.

Evidence of required activity performed by the non-deployed spouse during the designated calendar quarters must be submitted on the same schedule as required by active employees to be eligible for a premium incentive in the next plan year.

Do I have to use a fitness tracker for the ActiveHealth activities?
If you are intending to complete the 10,000 steps at least 75 days, 2 of 3 quarters or the 45 minutes of physical activity 3 days a week for 11 weeks at least 2 of 3 quarters, you will need to have a fitness device connected to the ActiveHealth platform.

Will I be provided with a fitness tracker?
The State of Indiana will not be providing pedometers; however, there are free apps, like RunKeeper, that will sync with ActiveHealth.

When I sync my fitness tracker, will all of my steps for the year sync?
Your steps will only load starting on the day you sync your device.

If I track my steps on ActiveHealth will they also track on OurHealth?
The only way to track steps on ActiveHealth and OurHealth sites is to sync your tracker to each individual site. The websites will not share tracking information with each other.

What fitness trackers can I use?
Please visit for a list of compatible devices. If your specific device is not listed, but the device manufacturer is listed (e.g. Fitbit  is listed, but not specifically the Fitbit Versa product), and you are able to connect that device to the manufacturer’s site/app, then it should connect to the ActiveHealth site.

I don’t see Apple Health listed in the ActiveHealth portal, can I use Apple Health?
Yes, the Apple Health app is compatible with ActiveHealth.  The Apple Health app must be synced using the ActiveHealth app on your mobile device.

Who should I contact if I have problems syncing my fitness device?
If you are having issues syncing your fitness device to the ActiveHealth Management portal, please call them at (855) 202-4219.

What should I do if I plan on changing from single coverage to family coverage for 2020 to ensure I qualify for the premium discount?
The premium discount requirements are based on your coverage level on September 30, 2019.  If you have family coverage on that date, both you and your covered spouse must complete one of the activities.  If you have single coverage on that date, only the employee must complete one of the activities.

If I change my coverage from family to single for 2020, do I still get the premium discount earned by my spouse?
If you have family coverage on September 30, 2019 both you and your spouse must have  completed one of the activities to earn the premium discount in 2020.

What if I can’t walk? Can I still participate?
Yes, you may participate by doing one of the other available activities for the premium discount.

Can smokers qualify for the premium discount?
For 2020, employees using tobacco can qualify for the premium discount as long as they meet all eligibility and qualification requirements.

What is the deadline to qualify for the premium discount?
September 30, 2019 is the deadline to complete activities for the premium discount.

How do I earn hearts?
Hearts can be earned by completing activities in the Digital Coach tool. This includes setting goals and completing the recommended activities associated with those goals. You can earn additional hearts in the Digital Coach Health Education Tool by reading about the available health topics.

How do I reach level 5?
Your ActiveHealth level is based on how many hearts you have earned.  You earn hearts by completing designated activities each day.

Level 1 – 0-1799 hearts
Level 2 – 1800 – 2999 hearts
Level 3 – 3000 – 5999 hearts
Level 4 – 6000 – 8999 hearts
Level 5 – 9000 hearts

How many hearts can I earn in a week?
1640 hearts is the maximum you can earn in a week. You can earn up to a maximum of 800 Hearts per week from Health Education. An additional 120 hearts can be earned daily by setting weekly health goals.  Be sure to start early in the year to ensure you have enough time to reach Level 5.

How do I know what level I am on and how many hearts I have earned?
The ActiveHealth homepage displays your level and total hearts earned in the top right portion of the webpage.

How do I redeem my e-gift cards.
E-gift cards can be redeemed in the Rewards Center. The confirmation email will come from The E-gift card code email will come from

What activities earn e-gift cards?
You can earn a $50 e-gift card for completing the ActiveHealth Health Assessment through the ActiveHealth portal.  You can earn a $100 e-gift card for completing a biometric screening through an onsite screening event, participating Quest lab or by sending in the Physician Option Form completed by your healthcare provider.

Can my spouse earn the $50 e-gift card for completing their health assessment?
Yes, both covered employees and spouses can earn a $50 e-gift card for completing the Health Assessment.

Can my spouse earn the $100 e-gift card for completing their biometric screening?
Yes, both covered employees and spouses can earn the $100 e-gift card for completing the biometric screening.

Can my dependents earn e-gift cards?
While covered dependents over 18 can participate in the ActiveHealth Management programs, they are unable to earn e-gift cards for completing the Health Assessment or the Biometric Screening.

Will the e-gift cards be taxed?
Yes, e-gift cards are taxable.  The value of the e-gift card will be included in your gross wages with a description of “Wellness Reward” on a paycheck following the redemption of the e-gift card.

What is a Health Assessment?
This private and confidential Health Assessment is a questionnaire asking for information about your health and well-being. The questions are over general topics like your height, weight, waist circumference and stress levels. If you have more detailed information about your cholesterol levels, blood sugar, and blood pressure you can enter that too.

Why is a Health Assessment important?
The Health Assessment provides a thorough review of your health and well-being status at a given point in time. The Health Assessment is a great tool to help you set personal goals and if you participate in health coaching, gives the health coach a good picture of where you are today on your journey to better health.

What if I don’t have my lab results yet?
All you need to complete the Health Assessment is your height, weight, and waist circumference.

Can my employer see this information?
No. Your privacy is important to State Personnel Department and to ActiveHealth Management.

I am having trouble logging in. Who do I call?
If you are having trouble logging in to ActiveHealth Management, call their designated State of Indiana number (855) 202-4219.

How much does the biometric screening cost at a State-sponsored event?
There is no charge to employees and spouses and that are enrolled in a State Personnel medical plan. Dependent children, State Police employees, Conservation Officers and Excise Officers are not eligible to participate.

Can my spouse attend a State of Indiana onsite biometric event?
Most State of Indiana onsite biometric events are open to spouses. Some events are open only to employees due to security concerns. Sites are classified as Open or Closed on the event schedule.

What is the screening event schedule?
Biometric Screening events are scheduled at over 80 locations around the state from February – July. The full schedule will soon be posted at

Why is my office not having a screening event?
We have tried to reach the greatest number of members, while also representing most geographical areas. If a screening event is not scheduled for your office, you may visit one of the open events in your area, schedule a screening with Quest labs through the ActiveHealth portal or visit your doctor to complete your biometric screening.

What if I can’t attend a screening event?
If you are unable to attend a screening event, you may schedule a screening at participating Quest lab locations throughout the State or visit your doctor to complete your biometric screening.

Where do I find the Provider Form for biometric screenings?
The Provider Form is available both in the ActiveHealth portal or on the Invest In Your Health website.

Who will see these results?
Your biometric screening results will only be viewed by the biometric screening provider, your health coach, and any provider you authorize to access your ActiveHealth record. Your personal health information will not be shared with your manager or your school corporation.

I still have questions, who can help me?
Call the Benefits Hotline at 1-877-248-0007 or email a Benefit Specialist at  You can also call ActiveHealth Management at (855) 202-4219.