ActiveHealth is a wellness program offered by the Indiana State Personnel Department (INSPD) as part of your medical benefits package. The ActiveHealth wellness program is focused on helping you make little changes that have a big impact on your health.
The program is for any employees, spouses and adult dependents enrolled in an INSPD sponsored medical plan. Through the program, you have unlimited access to health coaches, a library of health information, and health alerts. Employees and spouses can earn rewards for investing in their health!
The ActiveHealth Management program is open to state of Indiana employees, spouses, and adult dependents enrolled in an INSPD sponsored medical plan.
Why do I have to be a member of the health plan to participate?
The ActiveHealth program is a coordinated benefit within our current health plans, therefore it is only available to employees, spouses, and adult dependents who are enrolled in one of our health plans. We do encourage every employee to seek a healthy lifestyle and there are other resources available to employees who are not covered by one of our health plans.
I am a new employee, can I participate?
Yes, if you enroll in a health plan sponsored by the Indiana State Personnel Department, new employees are encouraged to begin participating in all wellness programs available to them. New employees typically have access to create their accounts one to three weeks after their medical coverage begins.
How do I login to the ActiveHealth Portal?
Please visit https://www.myactivehealth.com/StateofIndiana. If you have not already created an account, click on the Create an Account link. If you already have an account, enter your login information, and click submit. If you have difficulties logging in or creating an account please call (855) 202-4219.
I am having trouble logging in. Who do I call?
If you are having trouble logging in to your ActiveHealth portal, call the dedicated state of Indiana ActiveHealth customer service team at (855) 202-4219.
How do I get the ActiveHealth app?
Open the App Store or Google Play on your mobile device. Search for the ActiveHealth app. Download the app and sign-in using the same user ID and password you created in the web portal. If you have questions about downloading the app you can contact the ActiveHealth Tech Support team at (888) 588-8741 or email firstname.lastname@example.org.
I have the ActiveHealth app, but it will not open on my phone.
Please confirm that you have the latest version of the ActiveHealth app. If you have an older version of the app, please download the updated version. If you have the most up to date version, please contact the ActiveHealth Mobile Tech Support team at (888) 588-8741 or email email@example.com.
Four separate rewards are available for participation in the ActiveHealth program, including a 2023 Premium Discount and gift cards for completing a health assessment, dental exam with cleaning, and wellness visit.
How can I see if I have earned a reward?
The Rewards Center in your ActiveHealth portal shows all rewards you have earned, including the 2023 premium discount and gift cards.
Does completing a health assessment, dental exam with cleaning, or a wellness visit help me earn the premium discount?
Health assessments, dental exams with cleanings, and wellness visits are not part of earning the premium discount, but employees and spouses eligible for the program can earn gift cards for completing these activities.
To earn the 2023 Premium Discount, employees and spouses enrolled in coverage must each complete one of the following four options:
- Health Coaching: Complete four individual health coaching sessions (in-person or virtually) through ActiveHealth. Completing four virtual sessions through the LiveHealth Online Prevent Diabetes program by September 30, 2022 will also count as completing this premium discount activity. or
- Health Education and Health Coaching: Reach Level 3, which is 3,000 hearts, in ActiveHealth’s online portal by completing health education modules, health goals and challenges, AND complete two individual health coaching sessions (in-person or virtually) through ActiveHealth. or
- Fitness Tracking: Record 200 days of physical activity tracking through a device synced to the ActiveHealth portal. Any day with 10,000 steps or 30 minutes of physical activity counts toward the 200 day goal. or
- Group Coaching: Complete four group health coaching sessions in the same series through ActiveHealth.
What is the deadline to qualify for the 2023 premium discount?
September 30, 2022 is the deadline to complete activities for the premium discount.
Are there exceptions to the 2023 Premium Discount requirements?
If you or your covered spouse are unable to complete an activity because of a medical condition, you may file an appeal by contacting the SPD Benefits Hotline. You must contact the Benefits Hotline to file your appeal before Open Enrollment ends.
What should I do if I believe I completed a premium discount activity, but do not see the wellness discount listed in PeopleSoft when making my open enrollment selections?
Individuals must contact INSPD Benefits at (877) 248-0007 or firstname.lastname@example.org by the last day of open enrollment to initiate an appeal.
Does completing a health assessment, dental cleaning, or a wellness visit help me earn the premium discount?
No. Health assessments, dental cleanings, and wellness visits are not part of earning the premium discount, but employees and spouses eligible for the program can earn gift cards for completing these activities.
How do I get started on the premium discount?
Schedule a health coaching appointment
- Health coaches are available Monday through Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 2 p.m. ET by appointment. To schedule an appointment, call (855) 202-4219.
- Check with your human resources department to see if onsite health coaching is available at your work location. These appointments are scheduled through work site sign-ups.
- Onsite health coach Sarah Anderson is consistently available by appointment in the Government Center Clinic Tuesday through Friday. These appointments can be scheduled by calling (855) 202-4219.
- Log in to the ActiveHealth portal and start earning hearts for completing health education modules, goals and challenges. You need 3,000 hearts to reach Level 3. The number of hearts you can earn each week is limited to 800 for health education modules and 840 for health goals. Hearts are also awarded for creating, joining and completing a challenge; answering trivia and reaching challenge milestones; and participating in the challenge group chat.
- Schedule a health coaching appointment. Health coaches are available Monday through Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 2 p.m. ET by appointment.
- Log in to the ActiveHealth portal and connect your device in the Tracker section on the homepage. Only data from a device connected to your ActiveHealth portal will count toward the completion of this activity. It is important to connect your device right away because only data tracked starting with your device connection date will synch to the ActiveHealth portal.
- Log in to the ActiveHealth portal and sign up for group coaching. Click on the Coaching menu to view the full list of available group coaching topics. Each topic is offered twice a quarter. You must attend four sessions from one six-week series.
No. To earn the premium discount, you must fully complete one of the activities. You can do additional activities for your personal benefit.
Can smokers qualify for the premium discount?
For 2023, employees using tobacco can qualify for the premium discount as long as they meet all eligibility and qualification requirements.
How do I know if I have completed a premium discount activity?
The Rewards Center in the ActiveHealth portal shows your progress on all ActiveHealth incentives, including the premium discount.
If I complete a designated activity for the premium discount but my spouse does not, will I still receive a premium discount?
No, both employees and covered spouses enrolled in medical coverage must each fully complete one premium discount activity by the deadline to earn the premium discount.
Does my spouse have to complete the same activity as me to be eligible for the premium discount?
No, employees and covered spouses can each individually complete any of the four designated premium discount activities.
How does removing a spouse from my plan in 2022 change what I need to do to ensure I qualify for the premium discount for 2023?
The premium discount requirements are based on your coverage level on September 30, 2022. If your spouse is shown as covered in ActiveHealth on that date, both you and your covered spouse must complete one of the activities. If your spouse no longer shows as covered in ActiveHealth on that date, only the employee must complete one of the activities. When deciding whether your spouse needs to complete a premium discount activity, be sure to account for up to three weeks of processing time from the date when the Indiana State Personnel Department is able to enter your family status change to the date your spouse is removed in ActiveHealth’s system.
How does adding a spouse to my plan in 2022 change what I need to do to ensure I qualify for the premium discount for 2023?
Adding a spouse with a qualifying event date between 1/1/22 and 6/30/22:
- The premium discount requirements are based on your coverage level on September 30, 2022. Your spouse must complete one of the premium discount activities by September 30, 2022 to earn the premium discount in 2023.
- Based on the timing of this change in coverage, your spouse will not to be able to complete one of the premium discount activities. Your spouse is exempt from completing a premium discount activity; however, the employee must still complete a premium discount activity by September 30, 2022 to qualify for the 2023 premium discount.
Earning the premium discount is based on your coverage level as of September 30, 2022. All employees that earn the 2023 premium discount are able to select the discounted rate for the plan they choose to enroll in for 2023, single or family coverage, regardless how the discount was earned.
How will deployment for active military service impact my eligibility for a premium discount on health care in the plan year following deployment?
If you continue on the state employee health plans during your or your spouse’s military deployment, you and your spouse, if applicable, will need to complete one of the requirements the same as active employees. However, an individual deployed on active duty for 6 consecutive weeks or longer will be given credit for either 10,000 steps or 30 minutes of physical activity for each day that individual is deployed on active duty.
If you waive the State’s health coverage to go on Tricare during a plan year in which you or your spouse are deployed on active duty, you can still earn the incentive by providing documentation using a tracking device that you completed the following during the incentive period, which is 1/1/2022-09/30/2022 for the 2023 plan year:
- Meet physical activity goal of 10,000 daily steps or 30 minutes of physical activity through a synced device on at least 200 separate days.
Evidence of required activity performed by the non-deployed spouse during the designated calendar period must be submitted on the same schedule as required by active employees to be eligible for a premium incentive in the next plan year.
Health coaching gives you access to qualified professionals that help you create a custom plan to meet your health goals. Coaches are ready to provide expert advice on exercise, diet, weight loss, sleep, mindfulness and more. Your health coach can answer your questions and be a great accountability partner. You control how often you want to check-in and have access to as many sessions as you need.
How does health coaching work?
You meet one on one with a coach, in person or through a virtual visit. Your health coach will work with you to create a personalized plan. Health coaching sessions take an average of 20 to 30 minutes, and are scheduled every two to four weeks depending on the individual’s needs. Competing four health coaching sessions by Sept. 30 is one way to earn the premium discount.
Who is my health coach?
ActiveHealth’s team of health coaches is made up of qualified professionals like Registered Nurses, Registered Dieticians, Nutritionists, Certified Health Educators, and Exercise Physiologists.
How are phone coaching and video coaching different?
You’ll use your phone to talk to your coach in both video and phone coaching. The difference is that you’ll also use a platform called WebEx to see your coach in video sessions.
How do I know if I’m registered for video coaching?
You can choose this option when you call to schedule your coaching session. Your coach will send you an email with a link to register for the WebEx coaching session. When that’s done, you’ll get an email to confirm you’re all set and also a reminder email. Watch for an email from email@example.com.
What if I don’t get an email to confirm my session?
Check your junk email folder. You can search for firstname.lastname@example.org.
How do I join my coaching session?
Your confirmation email will have a link to start the video part of your session. Your coach will call you at the phone number you gave when you signed up for the audio part.
Do I need any software or my phone or computer?
You’ll need to have WebEx on your computer, tablet or phone. It’s easy to get it. Just go to webex.com/downloads to get started.
Will I need to have my phone?
You’ll use WebEx for the video part of your coaching session. You’ll use your phone to speak with your coach. If you use your smart phone with WebEx downloaded, you can use that one device.
What should I do if I have trouble connecting?
You can call the support line if you’re having trouble. Just call 888-447-1119 and choose option 2 for support.
What if my video still isn’t working?
Don’t worry. You can still have your coaching session. If the video isn’t working after the first three minutes, you’ll just use your phone without the video.
Here are some tips to help you make the most of your sessions.
- Make sure you’re in a spot with a good internet connection.
- Plan to join 5-10 minutes before your session. That way, you’ll have plenty of time to make sure you can connect.
- Take a deep breath as the session begins. It’s best if you can close your email and limit any outside distractions.
- Think about what you want to work on first. Some examples are:
- Reaching or maintaining a healthy weight
- Increasing your amount of physical activity or fitness level
- Improving your overall diet
- Getting better sleep
- Managing your stress
- Quitting tobacco products
- Reducing your risk factors for developing diabetes, high blood pressure, or high cholesterol
- Be open minded and make a list of reasons why you want to make a change.
- Think about where you want to end up. Your coach will help you set realistic, achievable and measurable goals. Having short-term and long-term goals will help keep you on track.
- Not sure where to start? Complete the health assessment in the ActiveHealth portal to get an easy to read report that highlights areas to focus on.
Yes, through the 711 or Telecommunications Relay Service (TRS). Call 711 and TRS will facilitate the call with ActiveHealth at (855) 202-4219.
Where can I see when my next appointment with my health coach is?
Coaching appointments can be found in the ActiveHealth portal under the “Coaching” menu. Click on the “My Coaching” button to see your upcoming appointments. Please be patient as it may take a moment to load your information.
How do I make sure I have not blocked ActiveHealth's phone number?
- Go to Settings
- Select Phone (green icon near messages)
- Go to Blocked Contacts
- All blocked numbers will appear
- Swipe right on the phone number you wish to unblock and click Unblock
- Open the Phone app
- Tap ⁝ at the top of the screen
- Go to Settings
- Go to Block Numbers
- Tap the - next to the number you wish to unblock
- Open the Phone app
- Go to Settings
- Go to Blocked Numbers or Call Blocking.
- Tap Unblock or the X next to the number you wish to unblock
Your ActiveHealth level is based on how many hearts you have earned. Log in to the ActiveHealth portal and start earning hearts by completing health education modules, setting health goals, and participating in challenges. You need 3,000 hearts to reach Level 3.
Level 1 – 0-1,799 hearts
Level 2 – 1,800 – 2,999 hearts
Level 3 – 3,000 – 5,999 hearts
How do I earn hearts?
Hearts can be earned by completing health education modules, setting health goals, and participating in challenges in the ActiveHealth portal. This includes reading about different health topics, and setting goals and completing the recommended activities associated with those goals.
Challenges are a great way to earn extra hearts. Hearts are awarded when you join a challenge, complete a challenge and reach challenge milestones. You can also earn hearts for answering trivia questions inside of a challenge and posting chat messages to the group.
Where do I find the online health education modules and health goals?
In the ActiveHealth web portal, navigate to Resources for health education modules and the Coaching section for health goals.
In the mobile app, click on the Rewards icon (trophy) and select Goal 2. Click on Learn with the Digital Coach. Next select Let’s go! to open the topic library.
Where do I find Challenges?
In the ActiveHealth web portal, challenges are found under the "challenges" menu. In the mobile app, challenges can be found by clicking the challenge menu option at the bottom of the screen.
Is there a limit to how many hearts I can earn in a week?
Yes. You can earn a maximum of 1,640 hearts each week through a combination of health education modules and health goals activities. You can earn up to 800 hearts per week from health education modules and up to 120 hearts per day from health goals. Be sure to start early in the year to ensure you have enough time to reach Level 3. A new week starts each Sunday. Additional hearts are awarded for participation in challenge activities.
How do I know what level I am on and how many hearts I have earned?
The ActiveHealth homepage displays your level and total hearts earned in the top right portion of the webpage.
Sept. 30, 2022 is the final day to sync a connected tracker for the 2023 premium discount. Data loaded into the portal after Sept. 30, 2022 will not be considered for the 2023 premium discount.
Do I have to use a fitness tracker for steps and/or active minutes to count toward the premium discount activity?
Yes. If you are intending to complete the physical activity option, you must connect a fitness device to the ActiveHealth platform.
Will I be provided with a fitness tracker?
The State of Indiana will not be providing pedometers; however, there are free apps, like RunKeeper, that will sync with ActiveHealth.
When I connect my fitness tracker, will all of my steps for the year sync?
No. Only data from the day you connect your device and going forward will sync to your account.
What fitness trackers can I use?
Please visit https://www.myactivehealth.com/StateofIndiana for a list of compatible devices and apps.
I don’t see Apple Health listed in the ActiveHealth portal, can I use Apple Health?
Yes, the Apple Health app is compatible with ActiveHealth. The Apple Health app must be synced using the ActiveHealth mobile app.
Who should I contact if I have problems connecting or syncing my fitness device?
If you are having issues connecting or syncing your fitness device to the ActiveHealth Management portal, please call ActiveHealth Customer Service at (855) 202-4219.
What if I can’t walk? Can I still earn the premium discount?
Yes. Physical activity tracking is only one of the four options available to you. Employees and spouses only need to complete one of the available options.
How are minutes of physical activity determined?
Physical activity minutes are determined by the manufacturer of the app or device you are using to track your activity. A moderate to intense level of activity is required to count as an active minute.
Group coaching is a 6-week series of interactive sessions over a specific health topic led by an ActiveHealth coach. Each session lasts 30 minutes. Eight different topics are available twice each quarter.
Where can I find the schedule of group coaching sessions for 2022?
A schedule of group coaching sessions can be found on the “Coaching” page of your ActiveHealth portal.
How do I sign up for group coaching?
Click “Let’s go” for the group coaching topic you are interested in. Next, select the six-week session that fits your schedule.
Can I complete four sessions from different group coaching topics and series?
No. In order to complete this activity to earn the 2023 premium discount all four sessions must be from the same 6-week series. There is no limit to the number of group coaching series you are able to participate in.
Employees and spouses who are eligible for the ActiveHealth program.
What activities earn gift cards?
AA completed health assessment earns a $25 gift card. One completed dental exam with cleaning earns a $50 gift card. A completed wellness visit earns a $100 gift card.
Is there a deadline to earn and redeem gift cards?
Yes. Health assessment, dental exams with cleanings, and wellness visit gift cards must be earned by November 30, 2022. All gift cards must be redeemed by December 31, 2022. Keep in mind the dental exam with cleaning and wellness visit rewards are considered earned when the results are visible in the ActiveHealth portal. For annual physical results forms, processing time is up to four weeks from the date the form is accepted to when the results are visible in the ActiveHealth portal. For CVS MinuteClinic wellness visits data takes two to four weeks from the date of the visit to be loaded and visible in the ActiveHealth portal.
Can my dependents earn gift cards?
No. While covered dependents over 18 can participate in the ActiveHealth program, they are unable to earn gift cards.
Will the gift cards be taxed?
Yes, gift cards are taxable income based on IRS regulations. The value of the gift card will be included in your gross wages with a description of “Wellness Reward” on a paycheck following the redemption of the gift card.
What is the difference between earning and redeeming an gift card?
An earned gift card means that you have completed an eligible activity and you are eligible to receive a gift card. A redeemed gift card means you have logged in to the ActiveHealth portal and used Rewards Center to select a retailer to receive your gift card.
How do I redeem my gift cards?
Gift cards can be redeemed in the ActiveHealth portal in the Rewards Center. The confirmation email will come from email@example.com. The gift card code email will come from firstname.lastname@example.org.
Who do I contact if I lost or did not receive my gift card?
Call ActiveHealth’s TAC gift card support line at (800) 491-2435 for lost or missing gift cards.
A health assessment is a private and confidential questionnaire to check in on your general health and well-being. The questions are about topics like your weight, eating habits, physical activity, managing health conditions and stress.
Why is a health assessment important?
Taking the health assessment is a great way to see where you are and find areas that need some work. The Health Assessment provides an easy to understand report so you can take action. It is a great tool to help you set personal goals and if you participate in health coaching, gives the health coach a good picture of where you are today on your journey to better health.
Is there a reward for completing a health assessment?
Yes. Employees and spouses eligible for the ActiveHealth program earn a $25 gift card for completing a health assessment.
What is the deadline for earning the health assessment reward?
The health assessment deadline is November 30, 2022 to earn the gift card reward. All gift cards must be redeemed by December 31, 2022.
Can my employer see this information?
No. The health assessment is private and confidential. Your privacy is important to the Indiana State Personnel Department and to ActiveHealth Management.
Do I need lab results to complete the health assessment?
No. You only need to know your height and weight. If you know your blood pressure, blood glucose and cholesterol results, you can enter them to get a clearer picture of your overall health, but you do not need these measurements to complete your health assessment.
Can my spouse earn the $25 gift card for completing their health assessment?
Yes, both employees and spouses eligible for the ActiveHealth program can earn a $25 gift card for completing the Health Assessment.
A dental exam with cleaning includes an exam by a dentist and scaling and polishing your teeth to remove any plaque and tartar build up. It is an important part of maintaining oral health. Dental exams with cleanings should be completed every six months.
Why is a dental exam with cleaning important?
Getting regular dental exams with cleanings can help find early warning signs of health problems and prevent dental problems.
Is there a reward for completing a dental exam with cleaning?
Yes. Employees and spouses eligible for the ActiveHealth program earn a $50 gift card for completing a dental exam with cleaning.
What is the deadline for earning the dental exam with cleaning reward?
The dental exam with cleaning deadline is November 30, 2022 to earn the gift card reward. All gift cards must be redeemed by December 31, 2022. Keep in mind the dental exam with cleaning reward is considered earned when the visit is loaded in the ActiveHealth portal. Please allow four weeks processing time.
How much does the dental exam with cleaning cost?
The Indiana State Personnel Department dental plan covers two dental exams with cleanings at 100% per calendar year.
How do I report that I’ve received a dental exam with cleaning?
If you used your State Personnel Department sponsored dental insurance when receiving your dental exam with cleaning, you do not need to report anything. The gift card will be available to redeem when the claim from Anthem is processed and reported to ActiveHealth.
If you did not use the State Personnel Department dental plan sponsored dental insurance when receiving your dental exam with cleaning, you will need to provide documentation directly to ActiveHealth customer service team. Appropriate documentation includes an EOB (explanation of benefits), invoice, or statement from dental office.
An annual visit with your health care provider to assess your current health, identify any necessary preventive care, and review health changes over time. This is sometimes referred to as an annual physical or a yearly check-up.
How is a wellness visit different than a biometric screening?
A wellness visit checks the same health indicators as a biometric screening plus your medical history, medication needs, and current diet, exercise and other routines. Your provider can also order additional lab work based on your health history, and work with you to create a plan to improve your overall health.
What should I expect at a wellness visit?
At your annual physical, your provider will review your family and medical history, check your vital signs, order lab testing, and discuss lifestyle habits. Your provider will answer your health related questions and offer guidance to improve your overall health and wellbeing.
How do I prepare for a Wellness Visit?
Create a list of all medications you currently take, including over-the-counter drugs and supplements. Include a list of any symptoms or pain you are experiencing and any questions you would like answered.
How do I find an in-network provider for a Wellness Visit?
The Anthem Health Guide team can help you find an in-network provider by calling (877) 814-9709. The Anthem app, called Sydney, also has a provider search tool and a Anthem Health Guide chat option.
Why is an annual wellness visit important?
Your annual wellness visits allows you to spend quality time with a provider to ask health-related questions, catch minor issues before they become problematic (i.e. cancers, heart disease, infections), and offer guidance to improve your overall health and well-being.
Is there a reward for completing a wellness visit?
Yes. Employees and spouses eligible for the ActiveHealth program earn a $100 gift card for completing a wellness visit.
The wellness visit deadline is November 30, 2022 to earn the gift card reward.
All gift cards must be redeemed by December 31, 2022. Keep in mind the wellness visit reward is considered earned when the results are visible in the ActiveHealth portal. For annual physical results forms, processing time is up to four weeks from the date the form is accepted to when the results are visible in the ActiveHealth portal. For CVS MinuteClinic wellness visits data takes two to four weeks from the date of the visit to be loaded and visible in the ActiveHealth portal.
Can my employer see this information?
No. The wellness visit is private and confidential. Your privacy is important to the Indiana State Personnel Department and to ActiveHealth Management.
How much does the wellness visit cost?
Preventive care is not subject to deductible or co-insurance. An annual physical is considered preventive care so there is no charge to you. Keep in mind providers are required to bill for all services provided during an appointment. If non-preventive care is provided at the same time as the wellness visit, there could be out of pocket costs.
What wellness visit options are available to me?
- See your doctor for a physical with lab work. Have your doctor complete the Annual Physical Results Form. Submit the completed form by secure upload or fax.
- Go to a CVS MinuteClinic. Print the voucher and locate providers in your ActiveHealth portal.
Physical with Lab Work:
Call your doctor to schedule a physical with lab work. Make sure to mention the lab values that you will need which are listed on the Annual Physical Results Form. Print the Annual Physical Results Form, fill out Section 1 and bring the form with you to your appointment. Your doctor will complete Section 2. Submit the form to ActiveHealth by faxing or uploading it securely in the ActiveHealth portal. Once the results are loaded in the ActiveHealth portal (may take up to four weeks), your gift reward will be available in the Rewards Center. If you fax the form, keep your fax confirmation until the results are visible in the ActiveHealth portal.
CVS MinuteClinic Wellness Exam:
Log in to your ActiveHealth portal to print a voucher with instructions on how to schedule your wellness visit. Make sure to fast for at least eight hours and bring your voucher plus a photo ID to your appointment. CVS MinuteClinic will give you your results and submit them directly to ActiveHealth. Once the results are loaded in the ActiveHealth portal (may take up to two weeks), your gift reward will be available in the Rewards Center.
How do I find a CVS MinuteClinic?
Visit www.cvs.com/minuteclinic to find a CVS MinuteClinic near you.
Where is the Annual Physical Results Form for the physical with lab work option?
The Annual Physical Results Form is available both in the ActiveHealth portal and on the Invest In Your Health website.
Can my spouse earn the $100 gift card for completing their wellness visit?
Yes, both employees and spouses eligible for the ActiveHealth program can earn a $100 gift card for completing a wellness visit.